With the best intentions in the world, seldom will a live-in care placement be problem free. From getting a client to an appointment on time, getting them settled in bed finally, and everything that happens between, there are simply some times when emergencies happen.

Some emergencies will need professional assistance, but there are some common emergencies that the live-in carer will be able to handle. 

When handling common emergencies it is a good idea to have a contingency plan.

Why create a contingency plan?

While one carer may know exactly how to handle a common emergency, other incoming carers may not be so knowledgeable and this is where a contingency plan will be invaluable. Information will be at hand, all in one place and easily accessible.

The ideal contingency plan will contain all the information needed to make any decision relating to the client and home environment.

What should go in the contingency plan folder?

• Name, address, telephone number of your client
• Date of Birth of your client
• List of any medication your client is taking
• Short version of medical history for your client
• Details of any treatment that is ongoing
• Details of where medication is stored in the house
• Copy or originals of any DNR or DNAR forms
• Contact information for the doctor’s surgery, along with name of the doctor
• Contact details of the chemist where any prescriptions are filled, with opening hours
• Telephone numbers of any family or next of kin, email address is possible
• Telephone numbers of any close friends or neighbours
• Contact details of company supplying continence products and mobility aids
• List of contact numbers for electrician, plumber, internet company etc

Having made a contingency plan folder, what next?

Make a note on a calendar or in a diary to update it at least every six months, sooner if things change.

Share the plan with family who may want to add other important information to it. Inform the friend or neighbour that you have noted them as a contact.

If family do not want an actual copy of your plan, then at least let them know where it is kept.

Remember that if you do need to call emergency services they will ask you for the address and postcode as well as telephone number so keeping your contingency plan at hand will mean a quicker response from you if they ask for details.

How do we handle common emergencies?

Keep calm

This is important whether you are dealing with a water leak or an issue with your client. You should do your best to stay calm.

Assess the situation

Is your client at risk?  Is something burning? Does the dog need a vet urgently? Ask yourself what the priority is and what the very first thing you should do. Make sure to not put yourself in danger, like climbing the tree to rescue a cat. If you are out of action, your client may be in danger.

Follow your contingency plan

If needed, call for help, either from family, next of kin, friend or neighbour. If it is a true emergency you should call emergency services.

Communicate clearly

Explain to your client what has happened as calmly as you can. Explain to them what you plan to do.

Take notes

Even if you write things down on a scrap of paper, make a note of the time and date. After the emergency is resolved you should write it all out in your own carer daily routine book and inform the agency, family and next of kin.  

Final thoughts

Accidents and common emergencies do happen, even with the best intentions in the world. Being prepared with all the information you need at hand will make things less stressful and fraught with anxiety.

 

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