Sarcasm is not what we need from a client at the best of times, but when we have a client who is constantly sarcastic, the temptation is to respond in the same manner.

It is easier said than done to keep quiet when barbs are pointed at us, particularly when they are hurtful and insulting.

In the long run, much as we may want to react in the same manner, it may be better to choose another way to handle a sarcastic client.

 

Take a deep breath

We know all about ‘counting to ten’ before speaking, and this really is a good idea. Realize that your client may also be expressing frustration and anger and you are the person who unfortunately is at the receiving end.

 

Ignore, ignore

Try to ignore a sarcastic comment. Smile at your client and step away while you collect your thoughts. Remember the phrase ‘least said, sooner mended.’

 

Change the direction

Start a conversation on how to address the problem. If your client is insulting about your cooking, then bring up the subject of what exactly they want you to do. Instead of responding with sarcasm yourself, try to find a way to resolve the issue that they have.

 

Take the lower path

This is also the line of least resistance and therefore less confrontation. If you force the issue of them being sarcastic, they will simply react in a worse manner because they will feel that you are putting them on the spot. If you can, back down, and away.

 

Show empathy

If you can, show empathy about the issue. Often this may disarm a sarcastic client and the mood may change for the better. A positive response rather than aggression in return may calm the situation.

 

Final thought

Much as you may feel like it, it is best not to laugh at a client who is being sarcastic to you. While you may feel the situation is funny, they are not in a happy place when they level sarcasm at you.

At best, if nothing else works, back away, take a minute alone and regroup before you continue what you were doing.

 

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